Title: Pricing model for eliminating productivity concerns of outsourced software maintenance services

Authors: Jagadish Kundu; Abhik Mukherjee

Addresses: Cognizant Technology Solutions, GN-34/3, Salt Lake Electronic Complex, Kolkata 700 091, India ' Department of Computer Science and Technology, Bengal Engineering and Science University, Shibpur, Howrah 711 103, India

Abstract: Like light, which has a wave-particle dual nature, IT entities also exhibit duality in terms of being a product as well as service. But, unlike daylight, IT entities come at a price. The concepts of industrial engineering have to be considered with a service-sector orientation to arrive at an effective pricing strategy for IT entities. With the proliferation of outsourcing of IT to offshore locations, the concerns regarding the productivity of the personnel are increasing. The benefits of offshoring are partly neutralised by the lesser productivity and higher management overhead. This paper recommends a new pricing model which leverages Weibull distribution modelling of the software maintenance service requests. We have applied the predetermined prices suggested by the model on live projects, and observe that it has eliminated the productivity concerns and reduced the management overhead significantly.

Keywords: IT outsourcing; software maintenance; productivity; Weibull distribution; pricing models; MCS; Monte Carlo simulation; value-based pricing; DBPM; demand-based pricing models; modelling; information technology.

DOI: 10.1504/IJISE.2012.046662

International Journal of Industrial and Systems Engineering, 2012 Vol.11 No.1/2, pp.167 - 178

Published online: 17 Apr 2012 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article