Title: The application of quality function deployment to improve the teaching techniques in higher education

Authors: Abul Mukid Mohammad Mukaddes; Nasima Bagum; Md. Anisul Islam; Mohammad Muhshin Aziz Khan

Addresses: Department of Industrial and Production Engineering, Shahjalal University of Science and Technology, Sylhet, Bangladesh ' Department of Industrial and Production Engineering, Shahjalal University of Science and Technology, Sylhet, Bangladesh ' Department of Industrial and Production Engineering, Shahjalal University of Science and Technology, Sylhet, Bangladesh ' Department of Industrial and Production Engineering, Shahjalal University of Science and Technology, Sylhet, Bangladesh

Abstract: Quality function deployment (QFD) is a management tool which is used in identifying customers' need and to provide those requirements to them with quality consciousness. This paper demonstrates how an engineering department can apply QFD to translate voices of students into technical requirements of teaching. The students' needs and requirements are identified to develop the foundation in delivering the quality services in engineering education. For QFD analysis, a survey with the students of an engineering department is structured. The developed house of quality (HOQ) illustrates the transformation process of students' requirements into instructional developments. This step-by-step application of QFD might help the management of the department to improve the teaching techniques and to deliver the quality services.

Keywords: QFD; quality function deployment; student voice; engineering education; house of quality; competitive assessment; voice of the customer; student requirements; higher education; customer needs; university teaching; teaching techniques; educational quality.

DOI: 10.1504/IJISE.2012.046657

International Journal of Industrial and Systems Engineering, 2012 Vol.11 No.1/2, pp.97 - 109

Available online: 17 Apr 2012 *

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