Title: Assessment of behaviour for implementation of knowledge management solution

Authors: S. Nagarajan; K. Ganesh; Divya G. Nair; A.T. Resmi; R. Hemachitra

Addresses: Department of Mechanical Engineering, Vickram college of Engineering, Enathi, Sivagangai 630561, Madurai, India ' IBM India Private Limited, Global Business Services – Global Delivery, Bandra (East), Mumbai 400051, Maharashtra, India ' Institute of Public Enterprise (IPE), Hyderabad 500007, Andhra Pradesh, India ' Institute of Public Enterprise (IPE), Hyderabad 500007, Andhra Pradesh, India ' Health Care Services, Softway Academy Private Limited, Sikkim Manipal University, Mumbai 400614, Maharashtra, India

Abstract: Organisation culture and individual behaviour are two aspects of knowledge management (KM), which are inextricably linked. So, it becomes very important at the onset of the KM journey to assess the values, attitudes and behaviours of the people in the organisation that constitute barriers to seeking, sharing and using knowledge. The research reported here focuses on the development of a framework and approach for behaviour assessment of people in the organisation towards the initiative of KM before the implementation. The framework and approach can be directly used as a base for any manufacturing organisation for behaviour assessment. The behaviour assessment framework has been demonstrated through a real-life case study in an Indian textile machinery manufacturing company.

Keywords: KM; knowledge management; change management; Delphi analysis; behaviour assessment; behaviour targets; organisational culture; individual behaviour; India; textile machinery manufacturing.

DOI: 10.1504/IJBIR.2012.046631

International Journal of Business Innovation and Research, 2012 Vol.6 No.3, pp.336 - 354

Published online: 12 Dec 2014 *

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