Title: Analysis and thinking of failed Japanese ITO cases in China

Authors: Yongqiang Chen; Huansong Yang; Libin Hong

Addresses: Institute of Service Engineering, Normal University, No. 222, Wenyi Road, Hangzhou, China. ' Institute of Service Engineering, Normal University, No. 222, Wenyi Road, Hangzhou, China. ' Institute of Service Engineering, Normal University, No. 222, Wenyi Road, Hangzhou, China

Abstract: With the quick expansion of Japanese services' outsourcing, 65% of Japanese ITO projects are outsourced to China, among which, ITO projects account for a big share. Based on a failed case of Japan's ITO project, this paper makes an analysis on plans of project management, project tasks and human resources management. The purpose of this paper is to find out the frustrated reasons and improve outsourcing services. Hence, people are able to draw lessons from certain experiences to improve the success rate of Japan's ITO services in China.

Keywords: information technology outsourcing; outsourcing services; case analysis; China; Japan; project management; project tasks; human resources management; HRM.

DOI: 10.1504/IJNVO.2012.046453

International Journal of Networking and Virtual Organisations, 2012 Vol.10 No.3/4, pp.307 - 318

Available online: 08 Apr 2012 *

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