Authors: Ling Li, Bruce Rubin
Addresses: Old Dominion University, College of Business Administration, Norfolk, VA 23529, USA. ' Old Dominion University, College of Business Administration, Norfolk, VA 23529, USA
Abstract: The purpose of this research is to investigate the relationships between technology investment at the hospital level and the effects of technology applications on hospital cost and quality performance. The relationship between technological investment and hospital cost and quality performance is empirically tested. The research suggests that technology investment is strongly related to hospital size and the number of services offered. The findings indicate that using technology to improve customer satisfaction has a significant managerial effect on hospital|s quality performance. The results also suggest that patient volume is the key driver of a technology investment decision in hospitals and in alternative technology acquisition methods.
Keywords: health service; technology investment and applications; cost performance; quality performance; SMEs; healthcare technology.
International Journal of Management and Enterprise Development, 2004 Vol.1 No.4, pp.390 - 410
Published online: 24 May 2004 *Full-text access for editors Access for subscribers Purchase this article Comment on this article