Title: Managing user acceptance: an empirical investigation in the context of business intelligence standard software

Authors: Oliver Kohnke; Tim Robin Wolf; Karsten Mueller

Addresses: SAP Deutschland AG and Co. KG, Business Transformation Services, Zeppelinstr. 2, 85399 Hallbergmoos, Germany. ' University of Mannheim, L15, 1-6, 68131 Mannheim, Germany. ' University of Osnabrueck, Seminarstraße 20, 49069 Osnabrueck, Germany

Abstract: This study suggests and tests a model for the systematic evaluation of management activities in company-wide standard software implementations using the example of a business intelligence (BI) software package. The proposed model builds on an extended technology acceptance model (TAM), previous research on IT implementation success factors and reviews of relevant change management variables. Using structural equation modelling, several hypotheses are tested. The investigated management variables demonstrate significant influences on the psychological acceptance factors included in the model. Seven out of ten hypotheses are confirmed. In addition, the model explains a substantial amount of variance in actual user behaviour measured with a system-based indicator. Practical implications for the implementation of company-wide standard software in organisations are discussed.

Keywords: technology acceptance model; TAM; standard software; IT implementation; change management; management intervention; information technology; business intelligence; user acceptance; success factors; structural equation modelling; user behaviour.

DOI: 10.1504/IJISCM.2011.045833

International Journal of Information Systems and Change Management, 2011 Vol.5 No.4, pp.269 - 290

Received: 03 Feb 2011
Accepted: 01 Jan 2012

Published online: 29 Nov 2014 *

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