Managing user acceptance: an empirical investigation in the context of business intelligence standard software Online publication date: Sat, 29-Nov-2014
by Oliver Kohnke; Tim Robin Wolf; Karsten Mueller
International Journal of Information Systems and Change Management (IJISCM), Vol. 5, No. 4, 2011
Abstract: This study suggests and tests a model for the systematic evaluation of management activities in company-wide standard software implementations using the example of a business intelligence (BI) software package. The proposed model builds on an extended technology acceptance model (TAM), previous research on IT implementation success factors and reviews of relevant change management variables. Using structural equation modelling, several hypotheses are tested. The investigated management variables demonstrate significant influences on the psychological acceptance factors included in the model. Seven out of ten hypotheses are confirmed. In addition, the model explains a substantial amount of variance in actual user behaviour measured with a system-based indicator. Practical implications for the implementation of company-wide standard software in organisations are discussed.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Information Systems and Change Management (IJISCM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook