Authors: Pernille Solveig Strobaek
Addresses: Faculty of Social Science, Department of Psychology, University of Copenhagen, Øster Farimagsgade 2A, DK-1353 Copenhagen K., Denmark
Abstract: The paper suggests that due to the difficult nature of their work public family law caseworkers are to be included in the definition of emotional labour even though they are omitted by Hochschild. Based upon a review of the structures involved in emotional labour an explorative qualitative study is put forth among 25 Danish public family law caseworkers. The study points to personal, professional, and social zones of emotional labour through which the caseworkers carry out their work. Emotional labour zones mark emotion structures that may be challenging due to complex emotional intersections between zones.
Keywords: emotional intersection; emotional labour zones; public casework; Denmark; family law; emotion structures.
International Journal of Work Organisation and Emotion, 2011 Vol.4 No.2, pp.178 - 194
Published online: 30 Dec 2011 *Full-text access for editors Access for subscribers Purchase this article Comment on this article