Title: Evaluation of design for service innovation curriculum: validation framework and preliminary results

Authors: Sun K. Kim

Addresses: Department of Mechanical Engineering, Design Division, Stanford University, Stanford, California, 94305, USA

Abstract: Designing product-service systems is challenging because of the broad and under-defined scope of the task. Design teams must integrate various solution elements, such as hardware, software, service, and infrastructure, while resolving the communication challenges among different domain-experts. Design for Service Innovation enables design teams to effectively deal with ambiguity and to communicate their ideas among team members and managers, as well as with customers through a common language. We validated the effectiveness of design for service innovation (DfSI) in both academia and industry. This paper describes the process and the preliminary results of the validation based on three approaches: hypothesis testing, voting and interviews.

Keywords: product-service systems; methodology; validation; design for service innovation; DfSI; manufacturing; design for X; lifecycle engineering; service engineering; service science; engineering design; design education; design teams; teamwork.

DOI: 10.1504/IJSTM.2011.044360

International Journal of Services Technology and Management, 2011 Vol.16 No.3/4, pp.280 - 297

Available online: 14 Dec 2011 *

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