Title: Performance measurement system design: testing a process approach in manufacturing companies

Authors: Mike Bourne, John Mills, Andy Neely, Ken Platts, Mark Wilcox, David Hamblin, John Bicheno

Addresses: Institute of Manufacturing, University of Cambridge, Mill Lane, Cambridge CB2 1RX, UK. ' Institute of Manufacturing, University of Cambridge, Mill Lane, Cambridge CB2 1RX, UK. ' Institute of Manufacturing, University of Cambridge, Mill Lane, Cambridge CB2 1RX, UK. ' Institute of Manufacturing, University of Cambridge, Mill Lane, Cambridge CB2 1RX, UK. ' Newcastle Business School, University of Northumbria, Carlisle Campus, Paternoster Row, Carlisle CA3 8TT, UK. ' Putteridge Bury Management Centre, University of Luton, Hitichin Road, Luton LU2 8LE, UK. 'University of Buckingham, School of Business, Buckingham MK18 1EG, UK

Abstract: This paper describes the testing of a management process for the design and development of performance measurement systems in seven small and medium sized manufacturing companies. The paper outlines and develops the criteria used for evaluating the process and describes the methodology applied in seven action research cases, where academic researchers facilitated the senior management teams of the participating companies through the process to develop their performance measurement system. The research findings support the view that the process is robust and can be used by a variety of facilitators at different facilitation skill levels. The paper concludes by highlighting the need for further research into the implementation of performance measures developed by such a process.

Keywords: performance measurement; management processes; SMEs; small and medium-sized enterprises; manufacturing.

DOI: 10.1504/IJBPM.1999.004435

International Journal of Business Performance Management, 1999 Vol.1 No.2, pp.154 - 170

Published online: 10 May 2004 *

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