Title: Of reality, quality and Murphy’s law: strategies for eliminating human error and mitigating its effects

Authors: Franz Knoll

Addresses: Nicolet Chartrand Knoll Ltd., 1200 McGill College Avenue, Montreal (Quebec) H3B 4G7, Canada

Abstract: This paper reviews the strategies toward the verification/checking of the construction process for structural safety and performance. The notorious problem with this is that it must be enacted with limited resources in terms of expenditure, time and personnel, while not producing any tangible return. Originally, checking and verification were thought to be the essence of quality assurance, through uncovering and correcting faults and errors. The concept of quality assurance has, however, been derailed and has become mostly a documentation-producing exercise without any real effect on faultiness.

Keywords: human error; quality control; risk; construction process; structural safety; structural performance; quality assurance.

DOI: 10.1504/IJRS.2012.044332

International Journal of Reliability and Safety, 2012 Vol.6 No.1/2/3, pp.3 - 14

Available online: 16 Dec 2011 *

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