Title: Towards a theory of quality management: an integration of strategic management, quality management and project management

Authors: Ali Mohammad Mosadeghrad

Addresses: British Institute of Technology & E-Commerce, St. James's Business School, 23 King Street, London, SW1Y 6QY, UK

Abstract: Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the development of a context-specific model of quality management for healthcare organisations. It includes creating the organisation|s long-term quality goals and objectives related to employees, customers, suppliers, society and organisation, developing strategies and action plans to achieve these objectives, providing the necessary education and training, adopting cultural change, and then allocating resources to implement the action plans.

Keywords: strategic management; total quality management; project management; healthcare organisations; modelling; TQM.

DOI: 10.1504/IJMOM.2012.043962

International Journal of Modelling in Operations Management, 2012 Vol.2 No.1, pp.89 - 118

Published online: 21 Aug 2014 *

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