Title: Trust and information quality: performance gap analysis

Authors: Latif Al-Hakim

Addresses: Faculty of Business and Law, University of Southern Queensland, Queensland, 4350, Australia

Abstract: This research considers information quality from the perspective of the dimensions of trust. This paper identifies 12 effective factors of information quality. These factors are investigated in order to gauge the gap between expected importance and perceived performance ratings of these factors within the process of information sharing. The research presents results of a survey comprising 39 organisations. Data analysis recognises four factors with critical gaps affecting information sharing. These are |level of responsiveness|, |information accessibility|, |information accuracy| and |information timely as agreed|.

Keywords: information quality; information sharing; trust dimensions; gap analysis.

DOI: 10.1504/IJIQ.2011.043783

International Journal of Information Quality, 2011 Vol.2 No.4, pp.359 - 372

Received: 22 Jul 2011
Accepted: 30 Aug 2011

Published online: 21 Nov 2011 *

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