Title: An examination of the information quality perceptions of Mexican internet users

Authors: Barbara D. Klein; Magali Valero; Yi Maggie Guo

Addresses: University of Michigan-Dearborn, 19000 Hubbard Drive, Dearborn, MI 48126 USA. ' University of Michigan-Dearborn, 19000 Hubbard Drive, Dearborn, MI 48126 USA. ' University of Michigan-Dearborn, 19000 Hubbard Drive, Dearborn, MI 48126 USA

Abstract: Mexico was a relatively early adopter of the internet, and although broadband access has been limited in some parts of the country, the government has aggressively sought to provide internet access to users throughout the country. This study reports the results of a study of perceptions of information quality among Mexican users of the internet. Results are reported from a survey of internet users at two Mexican universities in which perceptions of 15 dimensions of information quality are assessed. The nine dimensions of believability, accuracy, objectivity, reputation, value-added, ease of understanding, representational consistency, concise representation, and access security have higher ratings for traditional text sources of information than for internet sources of information. In contrast, the dimensions of timeliness and accessibility have higher ratings for internet sources than for traditional text sources of information.

Keywords: information quality; internet sources; information sources; Mexican end users; Mexico; perceived quality; higher education; text sources.

DOI: 10.1504/IJIQ.2011.043779

International Journal of Information Quality, 2011 Vol.2 No.4, pp.287 - 299

Received: 08 Feb 2009
Accepted: 23 Aug 2009

Published online: 21 Nov 2011 *

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