Authors: V.R. Pramod; S.R. Devadasan
Addresses: Department of Mechanical Engineering, NSS College of Engineering, Palakkad – 678 008, Kerala State, India. ' Department of Production Engineering, PSG College of Technology, Coimbatore – 641 004, Tamilnadu State, India
Abstract: Total productive maintenance (TPM) has a lacuna in taking care of customers| voice which can be overcome by integrating quality function deployment (QFD) principles. The integration gave rise to a model named maintenance quality function deployment (MQFD). In this research, the practical validity of MQFD has been tested in a switch-manufacturing unit. The customer voices have been used as the input for the house of quality (HoQ). The technical requirements and their relationships to voices were identified. Strategic decisions have been taken to distinguish the relevant outputs of HoQ which have to be passed through TPM and which have to be implemented with out the support of TPM. The output of TPM implementation has been analysed by the maintenance parameters like mean time between failures (MTBF), mean time to repair (MTTR), mean down time (MDT), availability, performance quality and overall equipment effectiveness (OEE).
Keywords: total productive maintenance; TPM; maintenance QFD; quality function deployment; MQFD; switch manufacturing; implementation study; customer voice.
International Journal of Quality and Innovation, 2011 Vol.1 No.4, pp.298 - 325
Received: 08 May 2021
Accepted: 12 May 2021
Published online: 03 Nov 2011 *