Title: ISO certification and business performance: empirical findings of Indian SMEs

Authors: Chetankumar M. Sedani, Ramesh R. Lakhe

Addresses: Jawaharlal Darda Institute of Engineering and Technology, Department of Mechanical Engineering, Sant Gadge Baba Amravati University, MIDC Area, Amravati Road, Lohara, Yavatmal 445-001, Maharashtra, India. ' Shreyas Quality Management System Nagpur, Visvesvaryya National Institute of Technology Nagpur, 11, Tulsi Vihar, Abhyankar Nagar, Nagpur, Maharashtra, India

Abstract: India has emerged as one of the top ten countries in recent years to become fourth-largest manufacturing economy of the world. Both ISO 9000 and TQM have played the major role in building and developing the Indian economy. Literature indicates that in the past, several scholars have looked upon the issue of ISO certification in relation to business performance and continual improvement. The present paper has incorporated the length of time with ISO certification to investigate the relationship with business performance. The investigation and findings of this study will provide the useful information to several quality practitioners dealing in continual improvement through ISO certification in SMEs.

Keywords: ISO 9000; business performance; business excellence; total quality management; TQM; India; quality certification; India; ISO certification; continuous improvement; SMEs; small and medium-sized enterprises.

DOI: 10.1504/IJBEX.2011.042907

International Journal of Business Excellence, 2011 Vol.4 No.6, pp.715 - 730

Available online: 08 Oct 2011 *

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