Title: An extended group decision-making model for personnel performance evaluation

Authors: Mohammad Anisseh, Rosnah bt Mohd Yusuff, Mohammad Reza Shahraki, Fazlollah Basmenj Agamohamadi

Addresses: Department of Mechanical and Manufacturing Engineering, University Putra Malaysia (UPM), 43400 UPM, Serdang, Selangor Darul Ehsan, Malaysia. ' Department of Mechanical and Manufacturing Engineering, University Putra Malaysia (UPM), 43400 UPM, Serdang, Selangor Darul Ehsan, Malaysia. ' Department of Mechanical and Manufacturing Engineering, University Putra Malaysia (UPM), 43400 UPM, Serdang, Selangor Darul Ehsan, Malaysia. ' Department of Mechanical and Manufacturing Engineering, University Putra Malaysia (UPM), 43400 UPM, Serdang, Selangor Darul Ehsan, Malaysia

Abstract: Appraisal of employee performance is among the most controversial management practices. Although many organisations have implemented formal procedures for evaluating their employees, the level of dissatisfaction with this process among both managers and employees has remained high. In this paper, the personnel performance evaluation is seen as a group decision-making problem. Accordingly, personnel will be assessed from different aspects (top-down, bottom-up and peripheral manner of appraisal, as well as the information from the viewpoints of employees themselves). This paper implements group TOPSIS and Borda methods for personnel performance evaluation based on assessors| viewpoint weights for heterogeneous group decision-making. The introduced methods have been used in the empirical study, and the results have been analysed.

Keywords: performance appraisal; group decision making; TOPSIS; Borda; personnel performance; performance evaluation; employee performance.

DOI: 10.1504/JIBED.2011.042389

Journal for International Business and Entrepreneurship Development, 2011 Vol.5 No.4, pp.351 - 361

Available online: 06 Sep 2011 *

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