Title: The impact of Service-Oriented Architecture (SOA) technologies in global market-oriented enterprises

Authors: Sarandis Mitropoulos, Christos Douligeris

Addresses: Department of Informatics, University of Piraeus, 80 Karaoli and Dimitriou Str., Piraeus 185 34, Greece. ' Department of Informatics, University of Piraeus, 80 Karaoli and Dimitriou Str., Piraeus 185 34, Greece

Abstract: The business value created by Information Technology (IT) in modern enterprises is questionable in relation to the invested amount of money, usually, owing to bad formulation of their IT strategy. Service-Oriented Architectures (SOA) technologies seem to be capable of providing the enterprises with technological solutions for formulating an IT Strategy of competitive advantage. The well-known Balanced Scorecard (BSC) method can prove SOA|s value through its enforcement to SOA implementations on real business environments. Towards this direction, this paper, after presenting the SOA concepts and technologies, examines based on the BSC the implications of SOA approach in business operations and results.

Keywords: SOA; service-oriented architectures; web services; BSC; balanced scorecard; KPIs; key performance indicators.

DOI: 10.1504/IJASS.2011.042206

International Journal of Applied Systemic Studies, 2011 Vol.4 No.1/2, pp.106 - 120

Accepted: 08 Jun 2010
Published online: 31 Aug 2011 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article