Title: Business intelligence systems implementation: testing a critical success factors framework in multiple cases

Authors: William Yeoh

Addresses: School of Information Systems, Deakin University, Burwood VIC, 3125, Australia

Abstract: This paper presents and discusses the critical success factors (CSFs) influencing the implementation of business intelligence (BI) systems. Based on a preliminary critical success factors (CSFs) framework, multiple case studies approach was applied to investigate the CSFs influencing BI systems implementation in seven large engineering enterprises. The empirical findings demonstrate a clear trend towards multidimensional challenges involved in such resourceful and complex undertaking. The CSFs exist in various dimensions composed of organisation, process, and technology perspectives. More significantly, the study reveals that a more fundamental issue concerning the business needs of BI systems may, in the end, impede BI systems success. That is, BI stakeholders are urged to apply a business-orientation approach in tackling implementation challenges and ensuring buy-in from business stakeholders.

Keywords: business intelligence systems; system implementation; critical success factors; CSFs; multiple case design; business orientation; engineering industry; resourceful undertakings; multidimensional challenges; complex undertakings; process perspectives; organisation perspectives; technology perspectives; implementation challenges; buy-in; business stakeholders; Australia; business information systems.

DOI: 10.1504/IJBIS.2011.041791

International Journal of Business Information Systems, 2011 Vol.8 No.2, pp.192 - 209

Published online: 04 Aug 2011 *

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