Title: Integrating e-government public transactional services into public authority workflows

Authors: Costas Vassilakis, George Lepouras, Stathis Rouvas, Panagiotis Georgiadis

Addresses: Dept. of Informatics and Telecommunications, E-Gov Lab, University of Athens, Panepistimiopolis, 15784, Athens, Greece. ' Dept. of Informatics and Telecommunications, E-Gov Lab, University of Athens, Panepistimiopolis, 15784, Athens, Greece. ' Dept. of Informatics and Telecommunications, E-Gov Lab, University of Athens, Panepistimiopolis, 15784, Athens, Greece. ' Dept. of Informatics and Telecommunications, E-Gov Lab, University of Athens, Panepistimiopolis, 15784, Athens, Greece

Abstract: Documents submitted by citizens through electronic services, deployed in the context of e-government, must usually undergo processing by some organisational information system in order to complete the citizens| requests and for the reply to be returned to the citizen. The integration, however, of the e-service delivery platform and the organisational information system is often hindered for a number of reasons, including security considerations, platform diversity or idiosyncrasies of legacy information systems. In this paper, we present a generic method for providing seamless communication between the two platforms, enabling the full integration of documents submitted through electronic services into the organisational workflow, thus leveraging the quality of services offered to citizens and facilitating e-service development and operation.

Keywords: electronic services; e-government; integration; communication; security; scheduling.

DOI: 10.1504/EG.2004.004136

Electronic Government, an International Journal, 2004 Vol.1 No.1, pp.49 - 60

Published online: 31 Mar 2004 *

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