Title: Sharing experiences with using next generation knowledge portals for advancing web communities

Authors: Nik Bessis, Alfredo Gaitan, Mitul Shukla, Zhihua Lai

Addresses: School of Computing and Maths, University of Derby, Kedleston Road, Derby, DE22 1GB, UK; Department of Computer Science and Technology, University of Bedfordshire, Park Square, LU1 3JU, Luton, UK. ' Division of Psychology, University of Bedfordshire, Park Square, LU1 3JU, Luton, UK. ' Department of Computer Science and Technology, University of Bedfordshire, Park Square, LU1 3JU, Luton, UK. ' Department of Computer Science and Technology, University of Bedfordshire, Park Square, LU1 3JU, Luton, UK

Abstract: In this article, we discuss the development of two repositories of shared knowledge using intra- and inter-tagging functionality. The functionality enables web user communities to upload, search, navigate through and tag multiple documents in multiple ways at a macro and micro level. Users can tag the whole document as well as parts there-in, as they deem appropriate. Our development process employed a unique, specifically designed community user needs approach (CUNA) to allow elicitation of diverse user communities needs. This included an iterative, rapid application development approach, which in turn, allowed lessons learned from the testing phase to be implemented in the following building phase. Results from in-house testing and an independent consultancy suggest that the web communities perceive the portals as beneficial not just during the project lifecycle but quite likely in future ventures.

Keywords: virtual communities; communities of practice; CoPs; community user needs approach; CUNA; open architecture; knowledge management systems; knowledge transfer; knowledge repositories; shared knowledge; content management systems; intra tagging functionality; inter tagging functionality; web based communities; online communities; knowledge sharing; knowledge portals.

DOI: 10.1504/IJWBC.2011.041198

International Journal of Web Based Communities, 2011 Vol.7 No.3, pp.256 - 275

Published online: 13 Jul 2011 *

Full-text access for editors Access for subscribers Purchase this article Comment on this article