Title: Effective governance in e-government

Authors: A. Seetharaman, Sreenivasan Jayashree, Govindan Marthandan, Perbaharen Balasubramaniam

Addresses: SP Jain Center of Management, 10 Hyderabad Road, 119579 Singapore. ' Faculty of Management, Multimedia University, Cyberjaya, 63100, Malaysia. ' Faculty of Management, Multimedia University, Cyberjaya, 63100, Malaysia. ' Faculty of Management, Multimedia University, Cyberjaya, 63100, Malaysia

Abstract: E-government development is one of the most discussed areas among practitioners and academics involved with the development of public administration today. Many countries have set ambitious plans for the planning and implementation of e-government initiatives. However currently, many countries are confronted with very slow progress. This paper attempts to study, understand and identify some of the factors critical to successful e-government implementation. The factors addressed in this paper are business models, critical success factors and stakeholders collaboration. In considering e-government initiatives, business models address how businesses are run and how revenue is generated. However business models are described as a coordinated plan to design strategy along the three vectors: customer interaction, asset configuration, and knowledge leverage. The critical success factors for the successful implementation of e-government are classified into organisational readiness and governing policies and practices. The management of stakeholders is crucial for the successful implementation of e-government. The main stakeholders usually are the government, public, private sector and the suppliers of software and hardware.

Keywords: governance; e-government implementation; critical success factors; electronic government; public administration; business models; stakeholder collaboration; revenue generation; coordinated plans; design strategies; vectors; customer interaction; asset configuration; knowledge leverage; organisational readiness; governing policies; governing practices; stakeholder management; private sector; software suppliers; computer hardware; business excellence.

DOI: 10.1504/IJBEX.2011.041057

International Journal of Business Excellence, 2011 Vol.4 No.4, pp.371 - 384

Available online: 30 Jun 2011 *

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