Authors: Alan D. Smith
Addresses: Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA
Abstract: There are benefits, costs and significant potential risks for maintaining reliable corporate data, and many organisations do not display the appropriate attitude about ensuring high-quality data; faculty assuming that accepting data errors as a cost of doing business. This present study documents two large NE Ohio businesses, one driven by goods and the other by services. The practitioner|s success of the businesses hinges on quality driven in product accuracy, data management, and service levels. Further, the support for these efforts comes from the top of the organisation, by investing the capital and labour necessary to run the business; as a result, both companies excel and thrive in their respective niches.
Keywords: competitive strategies; data warehousing; ICT; information technology; communications technology; operational effectiveness; retail service centres; data management; quality assurance; QA; potential risks; corporate data; high-quality data; data errors; Ohio; USA; United States; product accuracy; service levels; capital investment; labour investment; niche markets; Do-it-Best Corporation; hardware products; building products; wholesalers; National Interstate Insurance Company; transportation insurers; business information systems.
International Journal of Business Information Systems, 2011 Vol.7 No.4, pp.440 - 457
Published online: 30 Sep 2014 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article