Title: Buyer-supplier relationships in supply chain management: relationship, trust, supplier involvement, and performance

Authors: Jacques Verville, Nazim Taskin, Sweety Law

Addresses: Faculty of Management, University of British Columbia – Okanagan, 3333 University Way, Kelowna, BC, V1V 1V7, Canada. ' Faculty of Management, University of British Columbia – Okanagan, 3333 University Way, Kelowna, BC, V1V 1V7, Canada. ' Department of Marketing & Entrepreneurship, College of Business Administration, California State University – East Bay, 25800 Carlos Bee Blvd., Hayward, CA 94542, USA

Abstract: This study examined the effects of trust, supplier involvement, and face-to-face relationship on financial performance. The objective of this research was to examine how supply chain performance defined by selected financial measures is affected by different types of interaction within supply chain relations. Our model was tested using data from a sample of 106 organisations chosen from the manufacturing industry located in the North American continent. The results showed positive relationships between a) trust and financial performance b) supplier involvement and financial performance. However, the results for face-to-face relationship during site visits and financial performance were not significant.

Keywords: face-to-face relationship; trust; supplier involvement; financial performance; supply chain interactions; buyer-supplier relationships; supply chain management; SCM.

DOI: 10.1504/IJASM.2011.040515

International Journal of Agile Systems and Management, 2011 Vol.4 No.3, pp.203 - 221

Available online: 01 Jun 2011 *

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