Authors: Pak Tee Ng, Hak Seng Ang
Addresses: Office of Graduate Studies and Professional Learning, National Institute of Education, Nanyang Technological University, 1, Nanyang Walk, Singapore 637616, Singapore. ' Singapore Police Force, New Phoenix Park, 28 Irrawaddy Road, 329560, Singapore
Abstract: This paper reviews some theoretical linkages between quality and innovation and the way they could be applied and inter-applied. It then presents and examines a case study of the Singapore Police Force (SPF) to illustrate how an organisation can operationalise the concurrent pursuit of quality and innovation, using these theoretical linkages as a reference frame. The case study of the SPF suggests that an organisational strategy is needed to integrate the two concepts coherently and relate them directly to bottom-line performance. There must be a systemic platform of organisational learning to create new knowledge and find paradigm shifts. An organisation can take a quality approach towards innovation and an innovation approach towards quality. Four conditions that are critical to the process of value creation are ecology, enablers, leadership, and rewards and recognition. Innovations may occur at strategic, operational or tactical levels. Quality and innovation, even while concurrently pursued, can have different roles in different situations.
Keywords: quality; innovation; police forces; leadership; organisational learning; organisational strategy; Singapore; value creation; ecology; enablers; leadership; rewards; recognition.
International Journal of Quality and Innovation, 2011 Vol.1 No.3, pp.237 - 251
Available online: 26 May 2011 *Full-text access for editors Access for subscribers Purchase this article Comment on this article