Authors: Xin James He
Addresses: Department of Information Systems and Operations Management, Dolan School of Business, Fairfield University, 1073 North Benson Rd., Fairfield, CT 06824, USA
Abstract: Business Process Reengineering (BPR) has played an important role in such developing fields as information systems, electronic business, and enterprise resource planning systems over the past decade. The primary objective of this research is to investigate the factors affecting BPR in China as more Chinese companies realise the pervasiveness of BPR in pursuit of global competitiveness. In this paper we find, via statistical analysis based on a survey of Chinese companies, that senior management support, cross-functional communications, cross-unit project team, and training and employee education are top four critical success factors, along with five major obstacles.
Keywords: BPR implementation; business process reengineering; China; survey; senior management support; cross-functional communications; cross-unit project teams; training; employee education.
International Journal of Internet and Enterprise Management, 2011 Vol.7 No.2, pp.172 - 196
Published online: 24 Apr 2011 *Full-text access for editors Access for subscribers Purchase this article Comment on this article