Title: E-government implementation challenges at local level: a comparative study of government and citizens' perspectives
Authors: Vikas Jain, Shalini Kesar
Addresses: Department of Information and Technology Management, John H Sykes College of Business, University of Tampa, Tampa, FL 33606, USA. ' Department of Computer Science and Information Systems, College of Computing, Integrated Engineering and Technology, Southern Utah University, Utah 84720, USA
Abstract: In this paper, we compare and contrast the issues facing citizens with those faced by managers responsible for e-government implementation. We report the findings of a case study of e-government implementation undertaken recently at a local government authority in the UK. We use the design-reality gap analysis framework based on seven |ITPOSMO| dimensions proposed by Heeks. Our findings indicate that the success of e-government at local level requires a strong partnership between local government and citizens. The study results point to the lack of clear strategy at local authorities| level for changing the way the government interacts with citizens.
Keywords: implementation challenges; electronic services; e-services; local government; citizen perspectives; UK; United Kingdom; design-reality gap analysis; ITPOSMO; information; technology processes; objectives; skills; management systems; other resources; Richard Heeks; Liverpool City Council; local levels; partnerships; citizens; strategic clarity; interaction; local authorities; electronic government; e-government.
Electronic Government, an International Journal, 2011 Vol.8 No.2/3, pp.208 - 225
Published online: 21 Apr 2011 *Full-text access for editors Full-text access for subscribers Purchase this article Comment on this article