Title: Managing knowledge in a process industry: some experiences and a framework

Authors: V.E. Annamalai

Addresses: SSN College of Engineering, Chennai, 603110, India

Abstract: There are several studies on managing knowledge which focus on either a single approach like establishing a KM network or on a single objective like how to capture tacit knowledge. In reality, in any industry, it is observed that the knowledge creation and response to knowledge absorption vary with various departments, thereby adding complexity to the knowledge management practice. The objective of the present study is to highlight this variation in knowledge needs and to present an integrated approach to manage knowledge towards business gain. Ten major sources of knowledge creation are identified and various approaches of how to harvest knowledge from these sources are presented. The findings form a general practical framework for knowledge management in any industry for business gain.

Keywords: knowledge management; KM; expertise management; India; process improvement; business gain; consultants; patents; process industries; networks; tacit knowledge; knowledge creation; knowledge absorption; complexity; integrated approaches; academic institutions; abrasive grinding wheels; universities; higher education; interaction; cooperation; business information systems.

DOI: 10.1504/IJBIS.2011.039331

International Journal of Business Information Systems, 2011 Vol.7 No.3, pp.269 - 285

Published online: 30 Sep 2014 *

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