Title: Knowledge hyperstories and context sensitive knowledge enabling: the use of situated support systems in distributed organisational environments

Authors: Emil Andre Royrvik, Arne Lindseth Bygdas

Addresses: SINTEF Industrial Management, Dpt. Knowledge and Strategy, 7465 Trondheim, Norway. ' SINTEF Industrial Management, Dpt. Knowledge and Strategy, P.O. Box 181, 1325 Lysaker, Norway

Abstract: This paper investigates the question and challenge of knowledge enabling and sharing in distributed organisational environments. On the basis of broad empirical material from action research in two Norwegian companies, we describe and reflect on the development and use of ICT enhanced storytelling as a means to address the challenges above. As a point of departure, we use the learning histories methodology and extend this approach by means of ICT into the realm of purposeful digital storytelling for the support of organisational development. On this background we develop the notions of ||situated support systems|| and ||knowledge hyperstories||, located at the intersection of learning histories proper, cybertext, hyptertext and the web medium.

Keywords: narrative knowledge; storytelling; hypermedia; knowledge management; learning histories; hyperstories; Norway; distributed organisations.

DOI: 10.1504/IJIEM.2003.003906

International Journal of Internet and Enterprise Management, 2003 Vol.1 No.4, pp.389 - 403

Published online: 10 May 2004 *

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