Title: The role of information technologies for knowledge management in firms

Authors: Filipe M. Santos

Addresses: INSEAD, Boulevard de Constance, 77305 Fountainebleau Cedex, France

Abstract: The knowledge management field has been mostly the domain of consultants, practitioners, and information systems theorists. This field has evolved largely divorced from the more scholarly areas of research on knowledge, which include studies in the social psychology, organisational and sociology fields. Grounded on scholarly research in these disciplines, this paper analyses and critiques the dominant practices and prescriptions of knowledge management programs. The paper then presents a view on the elements of an optimal knowledge management system and specifies the role that technology should play in such a system.

Keywords: knowledge management; information technology; knowledge systems.

DOI: 10.1504/IJTPM.2003.003889

International Journal of Technology, Policy and Management, 2003 Vol.3 No.2, pp.194 - 203

Published online: 28 Jan 2004 *

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