Authors: Tarek Sadraoui, Ahmed Ghorbel
Addresses: Dynamic Economic Unit and Environmental Research, Higher Institute of Industrial Management of Sfax, University of Economics and Management Sfax, Sfax, Tunisia. ' Higher Institute of Industrial Management of Sfax, University of Economics and Management Sfax, Laboratory BESTMOD, Higher Institute of Management, University of Tunis, 41, Freedom Street, Bardo 2000, Tunis, Tunisia
Abstract: Six Sigma is a well-known concept which means perfection. A process of production to three sigma makes 3.4 defaults/million unit, whereas six sigma means for us perfection. We used it now to mean type of specialised training, aiming at the attack of very high objectives for processes improvement. Six Sigma is a method of continuous improvement and elimination of non-quality, passing by cycle DMAIC: to define, measure, analyse, innovate and control carried out by a project team. In this paper, we propose a new practice of Six Sigma for reduction of the number of non-conformities and minimisation of the number of customers| Complaints for KITAMEUBLE industry.
Keywords: Six Sigma; DMAIC; define measure analyse improve control; control charts; Pareto analysis; wood consumption; furniture industry; Tunisia; Kitameuble; design processes; process improvement; specialised training; continuous improvement; project teams; customer complaints; non-conformities; productivity; quality management.
International Journal of Productivity and Quality Management, 2011 Vol.7 No.2, pp.229 - 262
Published online: 21 Feb 2011 *Full-text access for editors Access for subscribers Purchase this article Comment on this article