Title: Value stream mapping for improving academic advising
Authors: Warren W. Fisher, Samir Barman, Pascal L. Killingsworth
Addresses: College of Business, Stephen F. Austin State University, P.O. Box 13070, Nacogdoches, TX 75962, USA. ' Price College of Business, University of Oklahoma, 307 W. Brooks, 1E Adams Hall, Norman, OK 73019, USA. ' College of Business, Stephen F. Austin State University, P.O. Box 13070, Nacogdoches, TX 75962, USA
Abstract: Value stream mapping (VSM) is a popular tool to identify opportunities for improving process efficiency. Originally designed to streamline manufacturing processes, VSM can also be applied to service processes. In this research, VSM is applied to academic advising of undergraduate students in a large department of a major university. Improvements to the advising processes are suggested following a VSM analysis of the current procedures.
Keywords: VSM; value stream mapping; service operations; academic advising; lean management; process improvement; process efficiency; higher education.
International Journal of Information and Operations Management Education, 2011 Vol.4 No.1, pp.45 - 59
Received: 26 Jan 2010
Accepted: 11 Apr 2010
Published online: 07 Feb 2015 *