Title: An experiential learning approach to teaching waiting line principles

Authors: James M. Grayson

Addresses: Hull College of Business, Augusta State University, 2500 Walton Way, Augusta, GA 30904, USA

Abstract: Teaching MBA students goes beyond the computations. I want them to learn how to |think| operationally. An approach that has proven effective in teaching waiting line principles is for students to discover the principles experientially thereby increasing their understanding of the underlying concepts as well as the computations.

Keywords: queueing; waiting lines; experiential learning; MBA; Master of Business Administration; operations management education; levers.

DOI: 10.1504/IJIOME.2011.037918

International Journal of Information and Operations Management Education, 2011 Vol.4 No.1, pp.35 - 44

Published online: 07 Feb 2015 *

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