Title: Success factors of a networked government: learning from Thai Health Promotion Foundation

Authors: Kongkiti Phusavat, Pornthep Anussornnitisarn, Bordin Rassameethes, Gerrit K. Janssens

Addresses: Center of Advanced Science in Industrial Technology, Faculty of Engineering, Kasetsart University, Bangkok 10900, Thailand. ' Center of Advanced Science in Industrial Technology, Faculty of Engineering, Kasetsart University, Bangkok 10900, Thailand. ' Faculty of Business Administration, Department of Operations Management, Kasetsart University, Bangkok 10900, Thailand. ' Hasselt University, Wetenschapspark 5 – bus 6, B-3590 Diepenbeek, Belgium

Abstract: The paper is based on the study sponsored by the Office of the Public sector Development Commission (OPDC). It aims to identify the critical success factors for an effective networked government. The network concept represents a new way for a public agency to work with its stakeholders. The organisation under study is Thai Health Promotion Foundation (THPF) with the focus on its road accidents prevention campaign during the New Year. This campaign had drastically reduced road accidents. The success factors included network design, clarity of roles and responsibilities, and knowledge management. An international expert, Mr. William Eggers, also helped verify these findings.

Keywords: knowledge management; networked government; public participation; Thailand; e-government; electronic government; health promotion; road accidents; accident prevention; success factors; network design; roles; responsibilities.

DOI: 10.1504/EG.2011.037700

Electronic Government, an International Journal, 2011 Vol.8 No.1, pp.103 - 117

Published online: 25 Dec 2010 *

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