Title: Quality management model for small ancillaries: benchmarking customer's assessment criteria

Authors: H.A. Mandave, P.M. Khodke

Addresses: K.B.P. College of Engineering and Polytechnic, Satara – 415001, Maharashtra State, India. ' Government College of Engineering, Amravati, Maharashtra State, 444604, India

Abstract: Globally, the reliance of large-scale industries (LSI) on suppliers| performance has increased. Majority of single tier managed small-scale industries (STSSI) in manufacturing sector are last tier ancillaries to LSIs. Implementing quality management system to fulfil the requirements of customers is the challenge for STSSIs. This paper identifies and prioritises the LSIs| requirements, based on the actual documents specifying their |supplier quality system assessment criteria| and |vendor rating| criteria. Also; strength, weakness, opportunity, and threat (SWOT) factors pertaining to STSSIs, and, affecting development of quality management system have been identified and analysed. This Indian context study further presents the |quality management model| for STSSIs by benchmarking LSIs requirements and using strengths and weakness factors advantageously. The model will be useful for improving operational performance and can be independently adopted.

Keywords: quality management; quality systems; vendor ratings; SWOT analysis; strengths weaknesses opportunities threats; small and medium-sized enterprises; SMEs; single tier management; benchmarking; small ancillaries; manufacturing organisations; customer assessments; assessment criteria; last tier ancillaries; India; operational performance; logistics; economics; globalisation; operational excellence; business excellence.

DOI: 10.1504/IJLEG.2010.037521

International Journal of Logistics Economics and Globalisation, 2010 Vol.2 No.4, pp.352 - 369

Available online: 15 Dec 2010 *

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