Title: Performance measurement in collaborative networks: a proposal of performance indicators for the manufacturing industry

Authors: Rafael Henrique Palma Lima, Fabio Muller Guerrini, Luiz Cesar Ribeiro Carpinetti

Addresses: Department of Production Engineering, School of Engineering of Sao Carlos, University of Sao Paulo, Sao Carlos, Sao Paulo 13566-590, Brazil. ' Department of Production Engineering, School of Engineering of Sao Carlos, University of Sao Paulo, Sao Carlos, Sao Paulo 13566-590, Brazil. ' Department of Production Engineering, School of Engineering of Sao Carlos, University of Sao Paulo, Sao Carlos, Sao Paulo 13566-590, Brazil

Abstract: Collaborative networks are believed to bring benefits to its participants once they share risks, knowledge and profits. However, in order to obtain successful outcomes, a network must be properly designed and managed, which comprises controlling network performance. Thus, this paper puts forward a series of measurement themes and performance metrics to measure collaboration among manufacturing organisations in a network characterised by subcontracts. So as to achieve this objective, literature on collaborative networked organisations (CNOs) and performance metrics for collaboration is reviewed. Afterwards, a field study is carried out in a Brazilian network of firms that produce capital goods. A description is given on how this network is formed, managed and how its elements relate with each other. Then, a set of performance measures is suggested for each measurement theme. Finally, considerations are made on the research findings and limitations.

Keywords: collaborative networked organisations; performance measurement; industrial clusters; networks; networking; manufacturing industry; risk sharing; knowledge sharing; profit sharing; performance metrics; collaboration measurement; subcontracts; subcontracting; contracts; Brazil; capital goods; business excellence.

DOI: 10.1504/IJBEX.2011.037249

International Journal of Business Excellence, 2011 Vol.4 No.1, pp.61 - 79

Published online: 27 Sep 2014 *

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