Title: A review of benchmarking literature: a proposed model for implementation

Authors: Andrew J. Czuchry, Mahmoud M. Yasin, Jeffrey J. Dorsch

Addresses: AFG Industries Chair in Business and Technology, College of Business and College of Applied Science and Technology, East Tennessee State University, Johnson City, TN 37614, USA. ' Department of Management and Marketing, College of Business, East Tennessee State University, Johnson City, TN 37614, USA. ' AFG Industries Chair in Business and Technology, College of Business and College of Applied Science and Technology, East Tennessee State University, Johnson City, TN 37614, USA

Abstract: This paper presents a generic conceptual benchmarking model which can be applied in manufacturing and service operational environments. The literature dealing with benchmarking was investigated and integrated in the form of a practical model for the implementation of benchmarking. The proposed model and associated framework have both strategic and operational implications for managers as they attempt to gain a competitive advantage in the marketplace.

Keywords: benchmarking process models; benchmarking benefits; competitive analysis; literature review.

DOI: 10.1504/IJMPT.1995.036438

International Journal of Materials and Product Technology, 1995 Vol.10 No.1/2, pp.27 - 45

Published online: 03 Nov 2010 *

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