Title: Managing technologies to enhance and enrich services in high-tech industry

Authors: Pao-Long Chang, Chen-Fu Chien

Addresses: Department of Business Administration, Feng Chia University, 100 Wenhwa Rd., Seatwen, Taichung 407, Taiwan. Department of Industrial Engineering and Engineering Management, National Tsing Hua University, Hsinchu 30013, Taiwan

Abstract: New information technologies and business models have had a profound effect on how services are created and delivered, in particular with regard to the innovation, contents, delivery methods, systems, enabling technologies and management. This special issue of the International Journal of Services Technology and Management (IJSTM) focuses on all aspects of managing the hard and soft technologies to enhance and enrich services in high-tech industries, e.g., semiconductor manufacturing. This introduction gives an overview of this special issue from different perspectives.

Keywords: service technology management; high-tech industry; supply chain management; e-commerce; electronic commerce.

DOI: 10.1504/IJSTM.2003.003618

International Journal of Services Technology and Management, 2003 Vol.4 No.4/5/6, pp.323 - 330

Available online: 14 Dec 2003 *

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