Authors: Ming-Chang Lee, To Chang
Addresses: Department of Information Management, Fooyin University, 151 Chin-Hsueh Rd., Ta-Liao Hsiang Kaohsiung County, Taiwan. ' Department of Information Management, Shu-Te University, No. 59, Hengshan Rd., Yanchao Kaohsiung County, Taiwan
Abstract: The six-sigma systems can promote the enterprise competitive ability, such as pursuing cost improvement, promoting quality, the customer|s satisfaction and valid strategy performance. This paper explored the synergies resulting from the combination of state-of-the art quality initiatives, lean and design for Six Sigma, and develop an integrated SCOR with lean and design for Six Sigma methodologies for their applications to service process improvement and design/or resign. We used the concepts of strength and weaknesses of supply chain operations, lean, and design for six-sigma, for developing a lean design for six-sigma through supply chain model. We discussed a lean and design for Six Sigma through supply chain methodology.
Keywords: lean design; Six Sigma; SCM; supply chain management; competitive ability; cost improvement; customer satisfaction; strategy performance; synergies; quality initiatives; reference models; SCOR; service processes; strengths; weaknesses; productivity; quality management.
International Journal of Productivity and Quality Management, 2010 Vol.6 No.4, pp.407 - 434
Published online: 07 Oct 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article