Title: Implementation of total quality management in the Libyan construction industry

Authors: Abdussalam Shibani, Eshmaiel Ganjian, Robby Soetanto

Addresses: Department of the Built Environment, Faculty of Engineering & Computing, Coventry University, Coventry, UK. ' Department of the Built Environment, Faculty of Engineering & Computing, Coventry University, Coventry, UK. ' Department of the Built Environment, Faculty of Engineering & Computing, Coventry University, Coventry, UK

Abstract: Delivering quality projects is a real challenge for the construction sector in Libya. However, there is little information for developing quality improvement initiatives in construction companies. The aim is to present the main factors influencing the implementation of quality management systems in Libyan construction industry (LCI) through a review of relevant literature, and identify the most important factors based on a survey of managers working in construction companies in Tripoli. Of 200 hundred questionnaires distributed, 130 were fully completed giving a response rate of 65%. Among these respondents, 63% were government-related organisations, and the rest were from private sector. The data were subjected to principal component analysis (PCA), which helps interpretation of data. The analysis identified five reliable and valid quality management constructs namely top management commitment, communication, teamwork, employee empowerment and involvement, and work environment and culture. These will help to focus areas for improving quality in construction projects.

Keywords: total quality management; TQM; critical success factors; Libya; construction industry; factor analysis; quality improvement; principal component analysis; PCA; top management; commitment; communication; teamwork; employee empowerment; employee involvement; work environments; organisational culture; Tripoli; government-related organisations; private sector; project organisation; project management.

DOI: 10.1504/IJPOM.2010.035874

International Journal of Project Organisation and Management, 2010 Vol.2 No.4, pp.382 - 403

Published online: 07 Oct 2010 *

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