Authors: A.H.M. Shamsuzzoha, Tauno Kekale, Petri T. Helo
Addresses: University of Vaasa, P.O. Box 700, FI-651010, Finland. ' University of Vaasa, P.O. Box 700, FI-651010, Finland. ' University of Vaasa, P.O. Box 700, FI-651010, Finland
Abstract: Product customisation is an essential requirement for manufacturing firms to achieve higher customers| satisfaction and fulfil business target. To achieve these objectives, firms need to handle both external and internal varieties successfully. Both the varieties are needed to be integrated for the purpose of developing customised product. Integration among these varieties for a case company is displayed and discussed with the help of Domain Mapping Matrix (DMM) tool. Various customisation strategies such as modular design, commonality among modules and platform-based product development are elaborated and discussed critically. This paper is concluded with several managerial implications and future research direction.
Keywords: external varieties; internal varieties; product customisation; variant management; product innovation; modular design; product platforms; market solutions; customer satisfaction; business targets; customised products; integration; domain mapping matrix; module commonality; platform-based development; managerial implications; Wartsila; Finland; marine engineering; power generation.
International Journal of Innovation and Learning, 2010 Vol.8 No.4, pp.377 - 392
Published online: 03 Oct 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article