Authors: Asa Wettergren
Addresses: Department of Sociology, University of Gothenburg, P.O. Box 720, SE 405 30 Goteborg, Sweden
Abstract: How do organisations develop emotional regimes that make perfect sense to members but appear paradoxical and even morally outrageous to non-members? Exploring the case of a department for the investigation of asylum applications at the Swedish Migration Board (MB), I argue that through repeated and various types of interaction rituals, an emotional regime is enacted and sustained that provides employees with a sense of authenticity, meaning and organisational loyalty. At the department procedural correctness and the professional epitomise the emotional regime and the preferred organisational identity, including ways of acting on and managing emotions. The organisation becomes an emotionally self-enclosed system.
Keywords: emotion; migration; asylum seekers; emotional regime; organisational identity; Swedish Migration Board; bureaucracy; emotion management; procedural correctness; professionals; human rights; emotional labour; emotional management; Sweden.
International Journal of Work Organisation and Emotion, 2010 Vol.3 No.4, pp.400 - 419
Published online: 21 Sep 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article