Title: Relationship between supply chain management practices and organisation performance: a case study in the Malaysian service industry

Authors: Tai Siaw Khang, Veeri Arumugam, Alain Yee-Loong Chong, Felix T.S. Chan

Addresses: Faculty of Management, Multimedia University, 63100 Cyberjaya, Malaysia. ' Faculty of Management, Multimedia University, 63100 Cyberjaya, Malaysia. ' Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong. ' Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hung Hom, Hong Kong

Abstract: Supply chain management (SCM) is one of the tools used by organisations to improve their business performances. This research aims to investigate the relationships between supply chain practices and organisations performance. Six supply chain practices are chosen in this research: customer orientation, knowledge sharing, information technology (IT) adoption, partnership, leadership and training. This study was conducted based on the service industry in Malaysia. Regression analysis was applied to test the model in this research. The findings showed that leadership, IT adoption, customer orientation and training have a significant influence on the performance of the service organisations. Our results will be useful for decision makers and top management in the service industry to formulate SCM strategies that can help them to enhance their organisation performance.

Keywords: supply chain management; SCM practices; service industries; organisational performance; Malaysia; services; modelling; supply chain strategy; customer orientation; knowledge sharing; information technology; IT adoption; partnership; leadership; training.

DOI: 10.1504/IJMOM.2010.035256

International Journal of Modelling in Operations Management, 2010 Vol.1 No.1, pp.84 - 106

Published online: 18 Sep 2010 *

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