Title: IT support in collaborative modelling of business processes – a comparative experiment

Authors: Peter Rittgen

Addresses: School of Business and Informatics, University of Boras, 501 90 Boras, Sweden; Operations & Technology Management Centre, Vlerick Leuven Gent Management School, Reep 1, 9000 Gent, Belgium

Abstract: We study collaborative modelling of business processes with respect to the impact of tool support on the modelling process. For this purpose, we compared model quality and modelling costs of two sessions in five cases. The first was carried out in the usual way without tool support; in the second case we conducted the modelling session with the help of a collaborative modelling tool. We observed a marked decrease in modelling time in the second case and a rise in model quality.

Keywords: computer-mediated communication; collaboration; system analysis; system design; business process modelling; negotiation support; decision support; computer-supported cooperative work; CSCW; collaborative modelling; IT-supported modelling; information technology; model quality; modelling costs.

DOI: 10.1504/IJODE.2010.035188

International Journal of Organisational Design and Engineering, 2010 Vol.1 No.1/2, pp.98 - 108

Published online: 14 Sep 2010 *

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