Authors: Daniel Olguin-Olguin, Alex Pentland
Addresses: Media Laboratory, Massachusetts Institute of Technology, 20 Ames St. E15-386, Cambridge, MA 02139, USA. ' Media Laboratory, Massachusetts Institute of Technology, 20 Ames St. E15-386, Cambridge, MA 02139, USA
Abstract: We propose a sensor-based organisational design and engineering (ODE) approach that combines behavioural sensor data with other sources of information such as e-mail, surveys and performance data in order to design interventions aimed at improving organisational outcomes. We discuss relevant theory and technology backgrounds and describe the general requirements of a sensor-based organisational design and engineering system. We present an experimental platform that combines sensor measurements, pattern recognition algorithms, statistical analysis, social network analysis and feedback mechanisms to study the relationship between social signalling behaviour and face-to-face (f2f) interaction networks, with job attitudes and performance. We describe three case studies that we have conducted in several organisations using our experimental platform and the methodology that we have followed. The first study looks at e-mail and f2f networks in a marketing division of a bank. The second study analyses the effects of nurses| social behaviour on patients| length of stay in the post-anaesthesia care unit of a hospital. Finally, the third study analyses the effects of retail bank employees| social behaviour on sales performance.
Keywords: organisational design; organisational engineering; organisational behaviour; sociometric badges; social sensors; design interventions; sensor measurements; pattern recognition; statistical analysis; social network analysis; feedback mechanisms; social signalling behaviour; face-to-face interaction networks; job attitudes; employee performance; marketing; retail banks; banking; hospital nurses; social behaviour; patient length of stay; post-anaesthesia care; sales performance.
International Journal of Organisational Design and Engineering, 2010 Vol.1 No.1/2, pp.69 - 97
Published online: 14 Sep 2010 *Full-text access for editors Access for subscribers Purchase this article Comment on this article