Title: The role of TQM and KM in Supply Chain Learning: a conceptual model

Authors: Siew-Phaik Loke, Keng-Boon Ooi, Boon-In Tan, Mohammad Samaun Safa

Addresses: Faculty of Business Management, Universiti Teknologi MARA (UiTM), Campus Sri Iskandar, 32610, Bandar Baru Seri Iskandar, Perak, Malaysia. ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' Faculty of Business and Finance, Universiti Tunku Abdul Rahman, Malaysia, Jalan Universiti, Bandar Barat, 31900 Kampar, Perak, Malaysia. ' School of Integrative Systems, The University of Queensland, Gatton, QLD 4343, Australia

Abstract: Supply Chain Management (SCM) competitiveness is achieved based on process efficiency. To improve efficiency, we depend greatly on knowledge acquisition and utilisation in the area of Knowledge Management (KM). KM is particularly relevant to every stage in SCM in order to make accurate and timely decisions that are critical to the firms| effectiveness and efficiency in SCM. At the same time, the Total Quality Management (TQM) concept proposes a system to improve the efficiency and productivity. This study makes a significant contribution by developing a proposed model as a methodological example which can be useful for tracking the degree of KM and TQM effects on SCL in both the service and the manufacturing industry.

Keywords: TQM; total quality management; KM; knowledge management; SCL; supply chain learning; supply chain management; SCM; process efficiency.

DOI: 10.1504/IJIL.2010.035034

International Journal of Innovation and Learning, 2010 Vol.8 No.3, pp.332 - 344

Published online: 01 Sep 2010 *

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