Title: Effectiveness of quality work life balance programmes: employees' perceptions

Authors: Kala S. Retna, Usha Varatharaju

Addresses: Victoria University of Wellington, P.O. Box 600 Wellington, New Zealand. ' Victoria University of Wellington, P.O. Box 600 Wellington, New Zealand

Abstract: The concept of work-life quality is increasingly relevant in enabling positive employee engagement with the demands of work and family. This paper explores employees| perception of the effectiveness of work-life quality programmes in a healthcare organisation in Singapore. The findings provide useful insight into the tensions and dilemmas experienced by the users of the work-life quality programmes. The paper argues that the implementation of work-life quality programmes contribute constructively to the overall quality management movement in organisations.

Keywords: quality work-life balance; work-life programmes; flexible working arrangements; family-friendly programmes; healthcare; employee perceptions; Singapore; quality management.

DOI: 10.1504/IJQI.2010.034641

International Journal of Quality and Innovation, 2010 Vol.1 No.2, pp.97 - 111

Published online: 13 Aug 2010 *

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