Title: Future utility as a key dimension in e-learning quality

Authors: Rosario Cacao, Antonio Dias De Figueiredo

Addresses: University of Coimbra, Polo II – Pinhal de Marrocos, Coimbra 3030-290, Portugal. ' University of Coimbra, Polo II – Pinhal de Marrocos, Coimbra 3030-290, Portugal

Abstract: We propose future utility as an important dimension in the appraisal of the quality of e-learning-based professional training. Our empirical results show that future utility is the second most important dimension of quality, following satisfaction. We also conclude that three major factors explain the perception of quality: training attitudes, training process and training utility. A relevant additional conclusion is that the length of the course affects final motivation and the perceptions of quality. These findings are useful for e-learning-based professional training providers, employers and all those who plan or evaluate the impact of e-learning courses.

Keywords: quality dimensions; education; e-learning quality; fitness for use; electronic learning; online learning; future utility; training attitudes; training process; training utility; motivation.

DOI: 10.1504/IJIOME.2010.034634

International Journal of Information and Operations Management Education, 2010 Vol.3 No.4, pp.322 - 336

Published online: 13 Aug 2010 *

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