Title: Electronic systems of trust in retail lending: new application areas

Authors: Anthony C. Antonakis, Michael E. Sfakianakis

Addresses: Department of Business Administration, University of Piraeus, 80, Karaoli and Dimitriou Street, 185 34 Piraeus, Greece. ' Department of Business Administration, University of Piraeus, 80, Karaoli and Dimitriou Street, 185 34 Piraeus, Greece

Abstract: The last few decades have seen retail banking experiencing unprecedented change. One of the major transformations refers to the nature of trust between lenders and borrowers. Under the new regime, trust is established on the basis of standardised borrower information, which is analysed by appropriate electronic systems of knowledge. This paper seeks to examine the introduction of these systems in two new application areas, namely mortgage and small business lending, and to identify the possible implications for both lenders and borrowers.

Keywords: electronic systems; retail lending; knowledge; applied systemic studies; retail banking; standardised borrower information; mortgage lending; small business lending; consumer lending; characteristic-based trust; credit scoring; decision support systems; DSS.

DOI: 10.1504/IJASS.2010.034622

International Journal of Applied Systemic Studies, 2010 Vol.3 No.3, pp.283 - 291

Published online: 13 Aug 2010 *

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