Title: Improving knowledge management and organisational learning: the use of scenarios and domain memory in academic tutoring

Authors: Babajide Osatuyi, Francis Kofi Andoh-Baidoo, Jon Blue

Addresses: Department of Information Systems, College of Computing Sciences, New Jersey Institute of Technology, University Heights, Newark, NJ 07102, USA. ' Department of CIS and Quantitative Methods, College of Business Administration, University of Texas – Pan American, Edinburg, TX 78539, USA. ' Department of Accounting and MIS, College of Business and Economics, University of Delaware, 42 Amstel Avenue, 212 Purnell Hall, Newark, DE 19716, USA

Abstract: In this paper, we present an approach for sharing knowledge that utilises features of Domain Memory Information Systems to support academic tutoring. This approach uses Scenarios for capturing tacit knowledge and ontology for standardising data from diverse knowledge sources, as well as presenting a common understanding of concepts among the tutors and tutees. Using the Nonaka and Takeuchi|s knowledge spiral model, we demonstrate how the architecture supports the knowledge management process from the acquisition of tacit knowledge through sharing of explicit knowledge among tutors and tutees.

Keywords: tacit knowledge; academic tutoring; KM; knowledge management; domain memory; ontology; organisational learning; scenarios; information systems; tutors; tutees; data standardisation; diverse sources; explicit knowledge; knowledge sharing; knowledge spiral model; Ikujiro Nonaka; Hirotaka Takeuchi; higher education; universities; student learning; teaching.

DOI: 10.1504/IJIL.2010.034012

International Journal of Innovation and Learning, 2010 Vol.8 No.1, pp.28 - 41

Published online: 06 Jul 2010 *

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